Looking for answers? You’ve found the right geolocation.

We have created both video tutorials and a knowledge base full of articles to help you master the mapping process, from image acquisition to final product delivery. If you still can’t find what you’re looking for, reach out to one of our experts.

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Most Frequently Asked Questions

1. Are there tutorials for the software?
Yes, the Pix4D Knowledge Base has numerous tutorials on how to get started, how to troubleshoot a project, and much more information on the software.

2. Is there a user community I can engage with?
Yes, we have a Community where Pix4D users can ask questions, share experiences and get input from Pix4D experts.

3. Are there any videos to learn more about the software?
Yes, our Video Academy covers topics ranging from how to start a project, do measurements, use multispectral cameras and more.

4. Are there any sample datasets I can use to test the software?
Yes, there are many datasets available in the Examples category of the Knowledge Base, ranging from projects in real estate to forensics, agriculture, quarry, cadastre and even a project with a spherical camera.

5. In what languages can you provide support?
In the Pix4D support team we speak English, Spanish, Chinese, French, Italian, German and more.

6. How can I contact you for direct support?
To contact us, submit a request through this form. If it’s for troubleshooting a problem, please attach a Quality Report and Log file of your project.

Knowledge Base


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Personal Support

By your side to help your business. Send us a support request for personalized answers and recommendations by highly qualified Pix4D Support Engineers. Personal Support is included with Pix4Dmapper Pro, Pix4Dag, Pix4Dbim subscriptions and perpetual licenses with valid Support and Upgrades.
  • Christina Gkintzou

    Christina Gkintzou

    Technical Support Manager

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    Marc Desgroseilliers

    Technical Support

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    Julie Pichon

    Technical Support

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    Ao Chen

    Technical Support China

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    Andrew McIntyre

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    Marili Giovani

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    Pierangelo Rothenbühler

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    Cristina Timofte

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